Unfiltered Story #127464

, , | Unfiltered | November 16, 2018

I work the front desk at an exterior corridor hotel. I received the following telephone call

Me: “Thank you for calling [hotel], this is [name] speaking how may I help you?”

Guest: “Hi, my husband and I booked a room at your hotel and I would like to request you put us on the ground floor since we have difficulty walking up steps”

Me: “Sure thing, I would be happy to make that change for you. However we do have an elevator so that you would not need to hike up the steps”

Guest: “Oh. But your rooms are on the outside, right?

Me: “Yes ma’am that is correct”

Guest: “Then how could I take the elevator up to my room?”

Me:” ..I’m sorry?”

Guest: “If the rooms are outside,then how would I get to my room from the elevator?”

Me: “The elevator takes you up to the walkways on the 2nd and 3rd floors”

Guest: *intelligible grunt as if she does not understand*

Me: “The elevator is outside, just like the rooms, and it will take you up to the walkways”

Guest: “The elevator is outside? Oh! What a great idea! I’ve never heard of that before! Okay thank you!” *hangs up*

Me: “….”

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