Unfiltered Story #124835

, , , | Unfiltered | November 8, 2018

(I used to help out as an attendant at a laundromat that offered drop-off and pick-up services.  We also would take dry-cleaning orders.  People would drop off their clothing to be dry-cleaned, it would get picked up by a local dry-cleaning store, and it would be dropped back off a few days later for people to pick up and pay.  Due to issues with credit cards and bounced checks, we could only accept cash.  One day, a woman came in to pick up her dry-cleaning order.)

Customer:  “I’m here for my dry-cleaning.  Here’s the receipt you guys gave me.”

Me:  “Ok, here you go.”  (I hand her the order and ring her up on the register.)  “That will be $29.99 please.”

Customer:  “What?  What do you mean?  It shouldn’t be that much.”

Me:  “Well, let’s look at the receipt and what you have.”  (I look through her dry-cleaning, and re-calculate the total in case it was incorrect the first time.)  “No, it looks like your order should be 29.99.”

Customer:  (Becoming angry.)  “That’s insane!  It shouldn’t be that high!”

Me:  “Well, I’m sorry ma’am, but that’s the total.”

Customer:  (Furious)  “Ugh, fine.”  (She pulls out a checkbook and begins to write a check.)

Me:  “I’m sorry ma’am.  We don’t accept checks.”

Customer:  “WHAT?!”

(I point out the “No Checks or Cards” signs that are surrounding the dry-cleaning desk.)

Customer:  “THIS IS INSANE!  Fine.  I need to go get cash.  Were is the nearest ATM?”

(I explain that we have one in the lobby.  We made sure to set the ATM fee to be the same as other ones nearby to be competitive.)

Customer:  “I will not use your ATM!  You probably set the fee high to screw over customers like me!”

(At this point a co-worker comes out.  She explains the situation to him, and he tells her the nearest ATM.)

Customer:  (Even more furious)  “Well, I can’t LEAVE, because you jerks will just mark up the price of my dry-cleaning order!”

(So she is refusing to go to another ATM, yet also won’t use ours.  After some more huffing and screaming by the woman, my co-worker assures her that we won’t mark up her order.  She leaves in a huff to use the ATM across the street.  Which has a higher fee than our ATM.  I wasn’t there when she returned, but evidently, she claimed that we DID indeed mark up her order, even though it was still $29.99.)

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