Unfiltered Story #124772
I work as a SME/Supervisor in a Bulgarian call center and most of my agents are local and have sometimes difficulties in the English language. I was monitoring some chats when I saw this:
Customer: I am having a problem with one of my orders.
Agent: We are sorry to hear about your order issues, Could you please provide me with your order number?
Customer: (provides order number).
Agent: Could you please bare with me for a moment while I check your account?
Customer: No problem dear, I will take off my clothes for you. Will you do the same?
Agent: (confused). What do you mean?
Customer: I think you meant bear with me :)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.