Unfiltered Story #122764

A woman comes in with a blouse to exchange and finds some other items to purchase. She comes in with a return – from a different location – on a super busy day when the tills are lined up, so we know she’s a bit self-involved to start with.

I start to process the return portion and she shouts out in a loud and really snotty tone that I am trying to “disadvantage” her in this transaction because I have to do the return and sale separately (company policy BTW). When I ask how I am doing that, she says “I had a discount on that blouse, now you’re going to make me pay full price.” I say “No, you will get the new one at the same price” and she tells me that this would be impossible and ends the paragraph with “so how will you do that?”
“Same way I would if I were doing this in one transaction, by price-matching the blouse”.

This was not enough. As I told her the total of her purchase, she again began berating me loudly for trying to “rip [her] off”. She insisted that the total I gave her was twenty four dollars too high. I had to get out the calculator (because apparently the cash register doesn’t know how to add) and go over every single item and get her agreement on what the price should be before she finally admitted that she had her math wrong. This is the second week in a row that I have been yelled at by a customer for failing to bend the rules of mathematics to suit how much they think they should be paying. (Last week, it was a woman who refused to believe that 16X4=64.) It was lucky that none of the customers in line behind her suffered an injury from all the head-shaking and eye-rolling going on. There’s a reason we have to keep a calculator beside the tills.