Unfiltered Story #122395

, , | Unfiltered | October 6, 2018

(I’m working at the photo lab counter in the electronics department when a man comes over from hardware.)

Me: “Hi! What can I do for you?”

Customer: “Do you guys price match?”

Me: “No, sorry. I’ve been here three years and they stopped doing it right before I was hired in.”

Customer: “Okay. Also, there’s something that’s not ringing up on sale. When it’s supposed to be!”

(He doesn’t have any item with him either.)

Me: “Well, if that’s the case then they can adjust it for you. Does the UPC match from the item to the tag?”

Customer: “No!”

Me: “Okay… Does the description on the tag match the item?”

Customer: “No it doesn’t! It was in the wrong spot!”

Me: “Well, since the item wasn’t in its proper location, then a manager would have to approve any changes on price, since it’s not on sale.”

Customer: “No! You have to fix it! It’s the law!”

Me: “I’m sorry, the only law I know of is the Michigan Scan Award and that’s for after you buy something and realize that it didn’t ring up right. It’s also for when the item matches the description on the tag.”

Customer: “Is there ANYWHERE I can take my complaint to?!”

Me: “Yep! The service desk, they handle all the complaints and can handle your situation.”

(The customer storms off. I then promptly call the service desk to warn them and also that I have no idea what item he’s talking about.)

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