Unfiltered Story #122329

, , , | Unfiltered | October 4, 2018

(I’m working customer service at a chain of stores that is in liquidation.  There are signs throughout the store for the closing liquidation sale.  Returns are being accepted as long as they are before the liquidation, within the return policy period and have a receipt.  A customer comes up to the desk to return some clothes for being the wrong size for her child.)

Me: Do you have a receipt and is it before the liquidation sale started?

Customer: Yes!

(Customer produces receipt for the clothes, which is dated to after the store closing was announced, but before the sale started.)

Me: Good, you can return them.  But any other clothes that you purchase are final sale, so remember that in the future, okay?

(I do my best to make sure that I tell customers that everything is final sale since some don’t see the many signs announcing that all sales are final, or don’t look at the receipt to know that it says on there that all sales are final.)

Customer: Wait, the store is closing?

Me: Yes.

Customer: For the season?

Me: No, permanently.

Customer: What, when did this happen?  Is it just this store?

Me: No, they are closing all the stores.

(At this point my supervisor comes over since he thinks that the customer is getting confused about the new return policy.  I assure him everything is fine and send the customer on her way with all the items returned properly.  I call him back over once she’s gone to let him know what was going on.)

Supervisor: She must have just come back from somewhere.

Me: I don’t know how she could have missed all the signs.

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