Unfiltered Story #122138

, , | Unfiltered | September 26, 2018

This starts before my shift with a workmate (WM) before being transferred to me

WM: Welcome to Company Live Chat! My name is WM.  How may I assist you today?
Customer: hello WM
WM: Hi!
WM:
WM: How are you?
Customer: i’ve been trying to verify my account
WM: Ok
Customer: and i got a mail from the accounting department telling me
Customer: that the back of my credit card was not signed
WM: Ok
Customer: so they asked me to have an authorized signature on it
Customer: so i want to ask
WM: Yes exactly
Customer: do i sign it myself or take it to bank
WM: You can sign it yourself.
WM: On the signature panel on the back
Customer: should i use a pen to sign and then snap the picture
WM: You can use a pen.
WM: It was a pleasure assisting you.
WM: I have to leave for a meeting, my colleague will be able to assist you from here on.
Customer: so who signs?
Me: You need to sign your card
Customer: myself?
Customer: with a pen/
Me: Yes only you are allowed to sign your card and you will need to use a pen
Customer: ok
Customer: will do that
Customer: thanks
Me: You’re welcome
Me: Is there anything else I can help you with?
Customer: no
Customer: that’s all
Me: Have a nice night

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