Unfiltered Story #121055
A customer came up to me asking about a burger that was meant to have two patties on.
Customer: I bought this burger and it was meant to have two beef burgers on, not one.
Me: Okay, do you have the reciept and the burger? I can quickly replace it for you
Customer: Oh I don’t want it replacing, I’ve already eaten it. I want a refund.
(I go to my supervisor who says I’m not allowed to refund it because there is no proof that the burger was wrong.)
Me: I’m sorry, I’m not allowed to give you a refund for the burger because you have already eaten it, if you hadn’t we’d have been able to sort it.
Customer: You’re bascially saying I have no proof? (Yelling) What is your name? I need to know it because I’m going to call head office. I want to write a complaint.
Supervisor: What’s up?
(Same conversation as I hide in the cupboard)
Customer: Thanks mate!!
Me:…..how?
Supervisor: Ice cream. He wanted ice cream.
Question of the Week
Have you ever served a bad customer who got what they deserved?