Unfiltered Story #120930

As a requirement, we’re supposed to keep asking questions until we’re able to determine the exact system and exact issue that the person is having, because sometimes even the same family system will have different ways of resolving the same issue.

Me: Thank you for calling Nintendo, my name is Marnelli, may I have a name and email address for you?

Consumer: My name is Maya and can I give you my phone number cus I don’t have an email.

Me: Sure.

Cons: *spouts out phone number relatively quick*

Me: Oh.. I’m sorry could you repeat that one more time please?

Cons: *says number at almost the same speed*

Me: Okay. How may I help you today?

Cons: My Nintendo is broke.

Me: Uh.. okay, what exactly do you mean by “broke” ?

Cons: It’s broke! It got dropped and now it won’t turn on.

Me: Oh, okay. Which system was it?

Cons: What?

Me: Which Nintendo system was it?

Cons: I don’t know! A DS?

Me: Alright, do you know what kind of DS it is? does it say 3DS?

Cons: I don’t know!!

Me: Uh… So on the back of that system… does it say Nintendo DS? DS lite?

Cons: I don’t fuckin’ know!

Me: *small, questioning hum as I attempt to look something up*

Cons: LOOK BITCH, YOU’RE GETTING ON MY NERVES, END THE CALL, HANG UP THE FUCKING PHONE *hangs up*

Me: *stunned, pauses* …ok.