Unfiltered Story #120927

I work for an ISP support line, We support for a company that provides Australia with internet.

Customer: My internet is not working! fix it now!

Me: sure, what lights are on showing on the modem?

Customer: nothing, why cant you guys just bloody fix this? stop asking me all these stupid questions?!

Me: oh, the power light is out too?

Customer: yes

Me: i see, is the modem plugged in and turned on by any chance?

Customer: no, no this is a wireless modem.. I dont need to plug anything in.

Me: (face palm)

after a few mins i had the customer online.. and yes i had to explain the WIFI is wireless but the modem needed to be plugged in at all times LOL