Unfiltered Story #120617

(The phones are busy on this day, but this call sticks out in particular:)

Me: “Thank you for calling. How can I help today?”

Customer: “The internet on my phone isn’t working. I need my interwebs!”

Me: “I can help you with that. Let me ask, is your wifi and data turned on?”

Customer: “It’s turned on but its not working.”

Me: “Okay well let’s check. Go into wifi and turn it off.”

(The customer does as instructed after giving her step-by-step instructions.)

Me: “Okay now is data turned on?”

Customer: “I guess…”

Me: *sigh* “Okay, I guess isn’t 100% positive though. We need to make sure. Go to Data Usage and check to make sure Mobile Data is turned on. ”

Customer: “Oh my god, its working… how’d you…”

(After a brief pause, it was like a light bulb suddenly turned on inside her head because the next thing I hear is:)

Customer: “…this conversation never happened… THANKS!” *click*

(Sadly, this happens several times a day.)