Unfiltered Story #118770

, , | Unfiltered | August 24, 2018

(It’s getting late and the amount of customers in our self-service roadside restaurant is lowering. I’m at the counter, although there isn’t much to do. Tonight’s manager is already closing down the counter next to me. Then, a man comes in. He grabs a bottle of red wine and goes to my counter. I assume he wants to take it with him, but that’s fine since it’s allowed. He puts the bottle on the counter’s desk and grabs his debit card.)

Me: ‘Good evening, sir.” *hits the button for a bottle of wine* “That will be [amount], please.”

Man: “And I want to cash 100 euro extra!”

(We work with quite old-fashioned counters. Therefore, there is no option for cash back on it.)

Me: “Oh, I’m sorry, sir. I can’t do that. It’s not possible.”

Man: “Why not!?”

(His tone is kind of impertinent and blunt. He’s really amazed it isn’t possible.)

Me: “It’s simply not possible, sir. We don’t have that option.”

Man: “Can’t you speak to the manager about it?”

(I realize there’s a manager next to me who knows, so I turn to her.)

Me: “[Manager], we can’t do extra cash, can we?”

Manager: “No, that isn’t possible. Sorry, sir.”

Man: “Well, all right then. 50 euros!”

Me: “No, I’m sorry, sir. We can’t give you extra cash at all.”

(Very annoyed he puts away his card and walks away in a hasty, aggressive way, without any word or greetings, leaving the bottle.)

Manager: *quietly* “And especially not when you behave like that.”

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