Unfiltered Story #117855

(I’m working in a small family-run Chinese restaurant where I’m the only non-family employee and am also the only white employee. An African American customer comes in with his wife and children to pick up a take out order. Unfortunately, there was an error made in their order; we were busy so mistakes do happen. The customer has been beligerent since coming to the counter. Regardless, it is our screw up and I want to do everything I can to make it right:)

Me: “I’m very sorry about the mix up! I’ve got the kitchen fixing your order and made sure it’s getting done first before anything else being made. It should only be a few moments; if you’d like to have a seat it’ll be out shortly.”

Customer: “Well I think I should get something since you people screwed up!”

Me: “Yes, sir, we’ve already included some free egg rolls with your order to hopefully say sorry.”

Customer: “What about while we’re waiting? What about something to drink?”

Me: “No problem. I can get you some ice tea for you all.”

Customer: “Fine, you do that.”

(I go get iced tea for him, his wife, and his three kids – who by the way have been tearing up our seating area. As I’m walking away to go get their order the customer decides to add this parting zinger.)

Customer: “Yeah, a white boy like you must not be used to dealing with black people!”

Me: *as calmly and politely as I can manage* “Sir, I’ve never had any problem with a person because of race, religion, sexuality or other. I’m sure our other customers would agree—” *indicating our dining room with a fairly diverse crowd* “—I’m sure the people who know me would agree! Please enjoy your drinks and I’ll be right back with your order.”