Unfiltered Story #117825

, , | Unfiltered | August 4, 2018

I am the second highest manager at torrid and one of the things we sell are socks. They are specialty sock with popular characters and come in a five pack. They are hung by this plastic tab and you have to cut it off. If you pull it through it will tear through the first pair. We warn everyone about this and usually don’t have any problems until this lady come up.

Me: welcome to torrid how are you today?

Customer: throws one pair of ripped socks on the counter. Very angrily I NEED TO GET MY MONEY BACK THIS IS RIPPED AND THIS IS UNACCEPTABLE! WHY WOULD YOU SELL SUCH SHITTY PRODUCT? I NEED YOUR MANAGER RIGHT NOW!

Me: taken back she’s already yelling but calmly. well I am the full time assistant manager, and I would be happy to help you. How can I help you?

Customer: OH MY FUCKING GOD DID YOU NOT HEAR ME? I NEED MY MONEY BACK RIGHT NOW!

Me:annoyed and mildy scared she is yelling at me but still calmly. Unfortunately I need the rest of the socks in order to do that. We would also need a receipt when you came in with the rest of them. If you bring all of that in I would happily do that for you! Sorry about that. Sometimes if you don’t cut the plastic it breaks some of the threads. Is there anything else I can help you with?

customer: NOBODY EVER TOLD ME ABOUT THE PLASTIC! HOW COULD I HAVE KNOW THAT? SO NOW I AM BEING PUNISHED FOR NOT KNOWING THAT? THIS IS OUTRAGEOUS!

Me: it’s ok! You will know for next time when you bring in the rest of the socks and we exchange them out for you.

Customer: SO WHAT YOURE SAYING IS I CANT GET MY MONEY BACK? FINE TAKE THESE. Throws socks on ground and starts walking over to socks FINE THEN. IM GOING TO TAKE A NEW PACK

me: starting to get angry and fed up with her attitude. I can’t let you do that. I need all of the socks in order to do an exchange. And I want you to take your socks and get out of my store. I will not have anyone here do any kind of return for you.

Customer: even angrier then before WHAT ARE YOU SAYING? I BOUGHT THESE SOCKS AND THEY WERE BROKEN AND NOW I AM STUCK WITH THEM FOREVER? I HAVE NEVER BEEN TREATED LIKE THIS BEFORE AND I WILL MAKE SURE TO GET YOU FIRED FOR BEING SO RUDE. I WILL HAVE YOUR JOB!

Me: yelling back because I can’t take her screaming anymore YOU CAME IN HERE HOSTILE LOOKING FOR FIGHT OVER A PAIR OF SOCKS! YOU HAVE DONE NOTHING BUT SCREAM AG ME SINCE YOUVE BEEN HERE AND DISTURBED ALL OF THE OTHER GUESTS IN HERE! I KNOW YOU DIDNT LISTEN TO US WHEN WE TOLD YOU TO CUT THE PLASTIC AND NOW YOU ARE MAKING ME STOOP TO YOUR LEVEL OVER A PAIR OF SOCKS. This is absolutely rediculous and you need to leave my store before I call security and have you removed.

Customer: about to say something

Me: I don’t care! You can have my job. I deal with people like you all day! Get out!

Customer: looks kind of shocked and starts walking out

Other manager: comes out of the fitting rooms Whoa that was awesome! Remind me to never piss you off!

Me: laughs get back to work!

I never got in trouble for it and my other manager loves to tell this story