Unfiltered Story #117775

, | Unfiltered | July 29, 2018

I recently started working in a call center for a large cable/internet provider. I will admit, my company’s not so great reputation is not entirely unearned, some of our customers consistently leave me stunned at the level of entitlement. One of my favorite examples goes as follows:

Me: Good afternoon, thank you for calling “Buisness”, how can I help you today?

Customer: I know I have a past due balance, but I need you to turn my cable back on.

This is a common opening remark and I’m always willing to do what I can to help out. Unfortunately, in this case, the only way to get his cable working again was to pay the past due. When I explained this, the customer had one zinger of a remark.

Customer: “I’ll pay you the past due only after, as a sign of good faith, you restart my cable”

At that point, I could only tell him that no, that’s not how that work. He proceeded to swear up a storm and hang up. What did he expect when his account is $1300 in the hole?

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