Unfiltered Story #117753

| Unfiltered | July 27, 2018

*The store I work at not only sells computers, printers and the like, but also offers repairs on said products. One thing that should be noted, is that we rarely repair printers. If they are still under warranty, we ship them to the manufacturer, otherwise we’ll try a few simple repairs. If those dont work, we usually offer to buy a new one, since a out-of-warranty repair can be realy costly. This just happens on a random, slow day*

Slightly elderly gentleman enters the store, holding something that I cant realy place.

Me: ‘Hi there! What’cha got for us?” *Indicating to the device*
Customer, in a loud voice the entire time he’s in my store: “Hi. Eh… Its a printer. It doesnt work I’m afraid”
*Thats when he puts it on the counter, and I recognise it as a 2 decade-old model*
Me: “Oh, sorry to hear that. One small thing though, I dont think we can fix it. Its allmost as old as I am (I’m 22) so the warranty expired. Atleast, I’m sure its safe to assume it did. And our technicians can’t fix printers, certainly not 2 decade old ones. At this point, I’d say it did its work, and you might want to consider buying a new one.”
Customer: “WHAT? WHY WOULD I BUY A NEW ONE? JUST FIX IT DAMMIT!”
Me, unfazed by his outburst (working IT does that to you): “Sorry sir, but we’d have a hard time finding manuals and replacement parts. Besides, a new basic printer will only cost you about 40 euros, which is far less than what the repair would cost you”
Customer: “Fine, I’ll buy it”
*I process the transaction without further incident*
Customer: “Ooh, I also want to buy a new desktop”
Me, ever so slightly irritated that he didnt mention before: “Sure thing. A basic, pre-build desktop will set you back a good, say 450 to 500 euros. A simple, garden variety desktop” *Glosses over the specs, and what you can do with it*
Customer: “Does it have WiFi?”
Me: “Built in? No. Our desktops, unless they are custom built, rarely if ever have WiFi. But, a USB WiFi antenna works wonders.”
Customer: ‘NO! I want it built in! I know you sell a [Laptop/part manufacturer] desktop with WiFi”!
Me: “As far as I know, we dont sir. As a matter of fact, [Manufacturer] doesnt actually make desktops. They make desktop parts and laptops, sure. But not pre-built desktops. You sure you didnt see a laptop? *Shows [Manufacturers laptops]
Customer: ‘NO! I know a desktop from a laptop! Just give me the desktop with WiFi!
Me: “Cant give you what I dont have sir. Here, thats a list of all the desktops we have in our system. *Lists off the brands*. Can’t see a single [Manufacturer] I’m afraid.
Customer: “GODDAMMIT! FINE! ILL COME BACK TOMORROW WITH A PRINTOUT OF THE MODEL OF YOUR WEBSITE AND YOU’LL SEE” *Storms out*
Collegue, at the next register: “I wonder if he comes back”
Me: “Kinda hope so, he left his new printer here”

*He never did, or if he did, never asked about his printer. And since we dont have a number on file, we cant call him*

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