Unfiltered Story #116499

| Unfiltered | July 17, 2018

I worked in a call centre, providing tech support for customers for an Internet Service Provider in the USA.

Customer: My new internet service is not working.

Me: (Usual script about being sorry for the inconvenience, etc.) I need to know what lights are on in your new Internet device.

Customer: None, they are all off.

Me: Is the black cord connected to the power outlet in the wall?

Customer: No.

Me: Please connect it.

Customer: I don’t want to.

Me: (What?) We need to connect the device to the power so it can work.

Customer: I don’t want to, Why should I? (yelling and cursing) I was told it was wireless! The ad on the TV said it was wireless, that’s false advertising! I will sue you!

Me: Well yes, but the wireless part is the communication between this device and your computer… this device must be connected to the power and the phone line in order to give you wireless internet in your laptop or smart phone.

Customer: Does that mean that this box will send Internet wherever I’m?

Me: Yes ma’am let the device rest in any part of your home and you will be able to connect in the living room, in the kitchen, even in the bathroom.

Customer: Even if I go to the cafeteria?

Me: No ma’am I’m afraid the signal won’t reach that far.

Customer: THEY SAY IT WAS WIRELESS SO I COULD CONNECT ANYWHERE!

Me: It will work anywhere inside your home within a certain range, I think you got the wrong service.

Customer: YES I DID! I GOT IT FROM A BUNCH OF
LIARS!

Me: Please hold on a second.
(Contacting sales department) Hi, the customer acquired DSL but she meant to get a 4G USB Dongle. (Transfer the customer)