Unfiltered Story #115640
(I work at a franchise hotel that is only-suites rooms, the name is ‘[Franchise] Suites’. This conversation happens on a daily basis.)
Me: “[Franchise] Suites, the only all suites hotel near [local attraction]; this is [my name], how may I help you?”
Caller: “Yes, I was wondering what rooms you would have available tonight and the rates?”
Me: *goes through room types and rates, mentioning each was a suite*
Caller: “I don’t need anything fancy, don’t you have any regular rooms?”
Me: *internal sigh* “We are an all-suites facility.”
Caller: “Ah, okay.” *click*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.
