Unfiltered Story #115209

, | Unfiltered | June 24, 2018

I work at Cell Phone store where I am responsible for selling phones, accessories, and data plans. I deal with rude customers almost every single day but I enjoy my job. I had two encounters with this customer. 1st encounter is a long story so I will stick with the shorter 2nd encounter.

Me: Hello Welcome back to (Cell Phone Store) please give me one second. (Had a customer in front of me.)

(After I finished activating the other customers phone I called Angry customer over)

Me: What can I help you with today?

Angry Customer: Listen man… You sold me a faulty product!

Me: How so?

Angry Customer:This phone doesn’t find my WiFi!

Me: Let me see your phone please. (He gives me the phone) and sure enough his phone found the stores WiFi.

Me: Um sir, Your phone is connected to my stores WiFi so the only thing I can think of is that maybe you will have to call your internet service provider for your home, and tell them that you are unable to connect to your WiFi.

Angry Customer: No No No!!! I am paying for a service that I am not getting, and if I don’t get that service then I should take my business somewhere else.

Me: Sir… We don’t offer WiFi service. We offer cellphone service.

Angry Customer: Listen I don’t think you understand me… (In a demeaning, racist way he says) I. AM. PAAAAYING. FOR. A. SERVICIO ( Spanish for service) AND. I. AM. NOT. GET. TING. THAT. SERVICIO!

Me: Sir you don’t have to talk to me like that, English was my first language. (I was really annoyed at this point and other customers standing around could tell.)

Me: Like I said call your internet service provider they should help you with your issue at your home.

Angry Customer: You see? You are not understanding me… I have WiFi at home but when I’m at that road (Points to the major road our store is located by and starts yelling) I DON’T HAVE WIFI!!

Me: Sir! WiFi is only for a home and or business. It isn’t a cellphone service!

Cool Customer: Yea dude WiFi only works when you’re at home, so you need to chill out.

Angry Customer: (He stupidly scratches his neck and gets close to my counter and says) Give me my damn phone back ya’ll are S***

Me: (I give him his phone back)

Angry Customer: I give you guys one more month to fix this s#**. (Angrily storms toward the door)

Me: Drive safely.

Cool Customer: (walks up to my counter) Bro I don’t know how you do it. You have so much patience.

Me: Thanks it’s part of my job description (jokingly)

Cool Customer: You should be a Coroner, you don’t have to deal with a lot of people.

Me: Not the live ones you mean.

We both laughed it off.

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