Unfiltered Story #115190
(I work in a well known OFFICE supply store. It’s close to closing when the phone rings.)
Me: “Thank you for calling [store], how may I take care of your business?.”
Caller: “Hi, I was wondering if you had any snorkel gear on sale?”
(Note: We never carried any type of snorkel equipment as we are an office supply store.)
Me: “Uh, pardon?”
Caller: “Do you have any snorkels or diving equipment on sale?.”
Me: “Uh, no sir, [Store] has never carried any type diving equipment.”
Caller: “Well, I called before and a guy told me you did.”
(At this point I knew it had to be a prank call)
Me: “Well, I don’t know what associate would tell you that, but [store] is named [store] for a reason, and snorkels are not office supplies.”
Caller: *pause* “WELL THEY SHOULD!” *Click.*
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.