Unfiltered Story #114599

(I work at a call center that tries to give people information about schools around their area that have available classes. I’m helping a customer looking for a specific medical course. It took some convincing because she already did a search for schools and found something, but eventually I was able to get the necessary information out of her. We do our search by zip code to make sure people know the schools in a specific area. Sadly, no leads popped which meant we didn’t have any available courses in our system.)

Me: I’m really sorry, but unfortunately we weren’t able to find any matches with the information I have here. What else would you like me to search for you?

Customer: *noticeably irritated* I don’t understand why you couldn’t find the school that I was talking to in Washington!!

Me: Uhm, that’s because the zip code you gave me was in Michigan…