Unfiltered Story #114598

, , , | Unfiltered | June 14, 2018

(I work for a [very popular coffee chain] at the aiport and am working on the register during an afternoon rush. A middle aged lady come to my register to order her drink)

Me: Hello. How may I help you today?

Customer: I would like to get a Tall Latte with almond milk please.

Me: I’m sorry ma’am but we do not have soy milk. We do have coconut or soy milk in the non-dairy choices though. Would you like to try that instead?

Customer: But the [popular coffee chain] store near my house has almond milk. I always get that in my coffee.

(Now I know for a fact that [popular coffee chain] has never carried almond milk but [rival coffee and donuts chain] does. So I thought she may have been confused between the two)

Me: As I mentioned earlier ma’am we do not offer almond milk. Our soy and coconut milk are equally deliciious!

Customer: Well the store I go to has almond milk and I want you to get me an almond milk latte.

(This continues for a few more rounds and the line starts to get longer. I got tired of explaining the same thing over and over)

Me: Unfortunately we sold out of almond milk today and only have soy or coconut milk. The new delivery only arrives this afternoon.

Customer: Why didn’t you tell me this before instead of waiting my time? I have a plane to catch. I’ll just have it with soy extra hot.

Me: I apologize again. Your total is $4.65.

(She pays with hands me her credit card to pay)

Me: Thank you. Here is your receipt and have a good day! *bangs head on counter*

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