Unfiltered Story #113868

I work at a fast food restaurant in a small town in Wyoming. This occurs during a dinner rush in which we only have two employees in the building; my coworker and myself. I am taking orders from lobby and drive-thru both while my coworker struggled to make the food. The owner showed up during the rush to help us. This happens when I go to hand out a large drive-thru order that has been waiting for a while:
Me: Sorry about that.. Here you are, guys.
Female Customer: CAN WE AT LEAST GET SOME GREEN SAUCE SINCE WE’VE BEEN FUCKING WAITING THIS WHOLE TIME!?
Male Customer (driver): And some red sauce?
(Note that our sauces are free upon request. She is also whipping her head around in full drama-queen fashion and screaming her lungs out at me; much to my shock.)
Me: Uh yes ma’am. Here you are.
Female Customer: *more bitching*
Me: Ma’am, we only have one cook in the back, and we’re trying as best we can to get the orders out-”
Female Customer: WELL GET YOUR FUCKING SHIT TOGETHER!! GOODBYE!!
(The male customer doesn’t say anything and just drives off. Five minutes later we get a phone call. Note we are still in the middle of our dinner rush.)
Me: [fast food place], this is [my name]
Female Customer: WHAT’S YOUR NAME!?
Me: [my name]…
Female Customer: WHAT’S YOUR NAME!?
Me: Uh, [my name]…..
Female Customer: WHAT’S YOUR NAME!?
Me: ….
Female Customer: I WANT YOUR MANAGER’S NUMBER AND YOUR NAME!
Me: ….
Female Customer: I WAS JUST IN THE DRIVE-THRU AND I WAITED FUCKING 13 MINUTES FOR MY ORDER. WHAT IS YOUR MANAGER’S NUMBER AND NAME!?
Me: Uh, Ma’am, the owner is here if you would like to speak with her.
Female Customer: YES, PLEASE!
Me: [owner], there’s an angry customer on the phone who wants to speak to you.
Owner: ….ok….
Me (to the phone): I’m sorry, Ma’am, we’re in the middle of a rush; she’ll be with you as soon as she can.
Female Customer: THANK YOU.
(after some time)
Owner: Are they still there?
Me: Yeah
The owner later told me that the woman complained that I was bitchy and rude to her before proceeding to ask for my owner’s manager. She repeated to the woman several times that she was the owner of the store and therefore did not have a higher ranking manager. After the woman continued asking for the owner of the establishment, she could only assume that the customer was talking about Cooperate. The owner told her where the number could be found as well as the fact she was trying to apologize to the woman. This conversation happened after the call:
Owner: She said you were bitchy and rude to her, but I heard what you said and it didn’t sound rude to me.
Me: I wasn’t being rude to her..
Owner: Yeah you said something like “we only have one cook” or something like that?
Me: Yes, I said “Ma’am we only have one cook and we’re trying the best we can”
Owner: Yeah, that’s not rude or mean at all. I don’t know what she was asking for; she kept asking for my manager’s number.
Me: She said something about her order taking 13 minutes. I saw the time; it was at 11 something when we cleared it.
(we can bring up cleared orders and see how long it took to make each one. That specific order took 11:50 to send out from the time money was collected. The owner had me write it down and re-print the receipt along with what I said vs what she said to avoid me getting in trouble with Cooperate. The woman wanted to report also wanted to report me for the “rude” way I treated her.)