Unfiltered Story #113859
(working cashier, phone rings & customer answers)
Me: “Hello thank you for calling *why would I tell you*”
– “Okay, listen, I got a printer and I wanted to if I get a paper manual with it – you know, just SOMETHING for me to hold onto!”
Me: “Let me check for you, one moment” *hold*
Me [radio]: “Do printers have physical manuals?”
Co-Worker (w/ tech experience): “No, they stopped doing that a few years ago or so. It’s all digital or on disc – saves paper.”
Me: “Thanks. *picks up* Thank you for holding, unfortunately printers don’t seem to come with paper manuals anymore. You should either have a disc or copy of a digital manual.”
– “WHAT. No, I am not going onto my computer for that. I have two discs here, one say HP LaserJet MFN Sofware and the other just says the name of the printer. Okay?! I have a light on my printer and the computer isn’t telling me anything – I wanna know what that is!”
Me: “Does the printer still work, no problems or error messages?”
– “Yes, I haven’t got a message or anything, I just wouldn’t have bought this damn printer if I knew it didn’t come with a manual. I might just return it!”
Me: “Well, that light doesn’t seem to mean an error otherwise your computer would have told you that. My best suggestion would be to goog-”
– “Do you even go there with me, I am NOT calling just to have to google something.”
Me: “If not, I could give you the HP product helpline right her-”
– “Sad. That’s just sad, you sell me something and cannot even tell me anything about it. I am taking my business elsewhere. Just sad. *hangs up*”
I can tell you I never dealt with her in store, but most people don’t shop for printers by manual type.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.