Unfiltered Story #113848

, | | Unfiltered | June 6, 2018

(A client has called to check status of a case. Because this particular client has a history of nonpayment, we require they prepay all services with us, but in this case their payment never showed up so their documents are on hold.)
Client: “BUT WHAT DO YOU MEAN YOU HAVEN’T EVEN STARTED ON [case]?! I AM GOING TO LOSE THIS CLIENT!”
Me: “I explained to you when we discussed this service that we required prepayment and your check never arrived.”
Client: “I cannot believe this! I cannot believe you! I am going to lose this client! I’m going to be fired!”
Me: “Ma’am, if this client was so important to you then why didn’t you send the prepayment?”
Client: “Because I don’t have the money!”
Me: “And that is exactly why we can’t process your requests without payment.”

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