Unfiltered Story #113835
One late January night, I answer the phone at the hotel I’m working for which was under renovation at the time (2006).
Me: Thank you calling Galleria Palms, this is Elizabeth, how may I help you?
Woman: Hi, is this (name of some other business)?
Me: No, it’s not, this is the Galleria Palms hotel. Do you need to make a reservation?
Woman: Oh, I must have dialed a wrong number! I’m pregnant, and so forgetful. Do you know what’s that like?
Me: Noooo….
This woman rambles on and on and on and I couldn’t find a way to end the call. When my relief came in ten minutes later, I placed her on hold, explained the situation, and let him pick up from there. She hung up after he gave his own greeting.
A year later – January 2007 – I’m working the same shift – at a different hotel – and I get a call from the SAME lady, with the SAME excuse of being forgetful and pregnant. I was able to put her on hold politely (even though there wasn’t anything else going on) long enough till she hung up. I never did hear from her again.
Question of the Week
What is the absolute most stupid thing you’ve heard a customer say?