Unfiltered Story #110922

(I worked in a office doing a customer service rep job by taking phone calls. The Spanish line was down for the day and I had to open call back tickets. One man called in and refused to hang up…)

Customer: Hola, Espanol?

Me: Sure thing one second

Customer: Gracias

(5 minute hold time)

Me: Sorry sir the Spanish line is either busy or down today. May I get your information for a call back?

Customer: -hangs up-

(Same guy calls back 10 minutes later and repeats the process so I get translator from a whole other department.)

Me: I have a gentleman on the line that would like to speak to somebody who can speak Spanish.

Translator: Ok put him on through and we can get your information and case closed.

Me: (putting customer back on the line): Hello sir I have someone here who will be able to help you out.

(Translator does his job of getting basic information in Spanish.)

Translator: Ok Mr.(Me) so basically….

Customer: NO NO NO! I ASK FOR SPANISH! YOU GIMME THIS SHIT! YOU KNOW WHA?! FUCKA YOU AND FUCKA YOU!!! -hangs up-

(Me and the Translator stood for 5 minutes in awe before apologizing to each other and wishing each other a Happy Holiday.)