Unfiltered Story #110653

I work as a front desk agent, and it’s about 9:45pm and ive received multiple phone calls from the same rude gentleman in his room.

(First call)

Me: Front desk, how can I help you?

Gentleman: How do I turn the goddamn heat on in this room.
(note he’s been staying in this room a few nights now)

Me: There should be a wall panel on the wall that controls the heat & A/C.

Gentleman: Oh, ooh I see it. *makes weird grunting noise & hangs up the phone*

(calls back 2 minutes later)
Me: Front Desk.

Gentlemen: Nothing is lighting up. *makes frustrating noises*

Me: Ok sir, some of our rooms have controls on the AC unit itself by the window, there should be a lid to lift up to be able to control the air.

Gentleman: No. I tried that! no! No! None of this is working. *more frustrated grunts*

Me: Unfortunately we do not have anyone from maintenance here tonight, but I can leave a note for them to come up and take a look at it in the morning.

Gentleman: So what am I just gonna freeze tonight? I am pissed! I’m not paying for tonight! I want to speak to a manager in the morning! This is RIDICULOUS. IM SO PISSED.
(note that he’s a prepaid 3rd party resv. so it’s not like he’d get a refund anyway)

Me: Ok sir, that’s … *phone clicks*

(calls back 5 minutes later)

Me: Fron..

Gentleman: it’s working.
*click*

Thanks for the apology guy -.-