Unfiltered Story #109681

(I used to work in the Social Housing Department for a local Council. In this story I was doing a shift at the customer facing desk in the main Council Building).

Customer: The clock over the road has had the wrong time for as long as I can remember!

Me: Do you mean the Town Hall clock?

Customer: No! The one over the road! (The Town Hall is over the road) The one on the beauty salon.

Me: OK, well I’m sure if you let them know they’ll explain why it hasn’t been fixed.

Customer: But it’s a Council owned building, you need to get someone to fix it.

Me: Ah, fair point. Well this is the Housing desk, I just deal with our Council tenants. Someone at the main desk should be able to help you.

Customer: No. You do it, call someone to repair it now!

(A queue of tenants is forming behind him).

Me: I really am unable to help you, I don’t know who deals with the Council owned shops as I just deal with Housing. I’m sure the staff at the main desk will have a better idea of how to help you.

Customer: You just can’t be bothered to help me, you don’t care about getting things done! You just don’t want to help anyone!

Me: Well, I actually DO want to help the people waiting behind you who need help with a Housing issue. As I said, you will need to go to the main desk.

Customer: (Practically jumping in anger) You just don’t want to help, you’re all the same!

(The customer storms off, without going to the main desk).

The clock is still wrong.