Unfiltered Story #108206

, , | Unfiltered | April 2, 2018

(I work in a small bulk grocery/restaurant supply store that has ‘Food Service’ in its name. This is key to the story as with most retail establishments we greet customers on the phone with the full name of the store.)

Me: “Thank you for calling [store name]. This is [My Name]. How may I help you?”

Customer: “Hi. I was in y’alls store the other day trying to make an appointment with one of your representatives and I had to leave before we could get anything set up. Is there any way I can schedule something over the phone?”

(Despite us being a grocery store, this question isn’t too out of the ordinary as we do have sales reps that make appointments with potential customers to set up truck deliveries. I’m assuming that’s what this is about.

Me: “Okay, ma’am, I can pass along your information to a manager and we’ll get that taken care of. What was this appointment regarding?”

Customer: “Well, I dropped my iPhone 6 the other day and now it won’t charge when I plug it in. My contract is up next month and—”

(I don’t hear the rest of the woman’s spiel as I have to turn away from the receiver to keep from laughing. One of my coworkers standing nearby can tell I’m trying not to lose it and is giving me an inquisitive look. I manage to compose myself just as the customer is done ranting.)

Me: “Uh, ma’am, I’m sorry but you have a wrong number. We’re [store name], not [wireless carrier].”

Customer: “Who?”

Me: “[Store name], ma’am.”

Customer: “Oh, sorry.” *click*

(I hang up the phone and burst out laughing.)

Coworker: What the hell was that about?

Me: Some woman apparently thought we could fix her iPhone…Seriously, did she not hear me say [Store Name] during that introduction? What are we going to do? Add an app that turns her phone into a condiment dispenser?