Unfiltered Story #108167

, | Unfiltered | April 1, 2018

I work in an office where my colleagues man a telephone help line for a computer rostering program. I do not use the program, do not have access to it and don’t know anything about how it works. I will answer the helpline calls if my colleagues are busy though, and take a message. On this day there are several people off sick so I am taking messages.

Me: Hello [Helpline] this is Susan. How can I help you?
Caller: Are you an admin person?
Me: No I am not, we do not have an admin person here. How can I help you?
Caller: Well I need help with [program].
Me: All of our helpline staff are currently busy, if you give me your name, user ID and phone number I will get them to call you back shortly
Caller” THAT’S WHAT I MEANT WHEN I SAID ADMIN!! FINE! *hangs up*

Caller then calls back a few hours later and immediately hangs up when she hears me. This happens all day. I don’t know if she ever got any help!

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