Unfiltered Story #107355

I work in quality management for a well known food retailing chain. Every now and then we have surprise hygiene checks done in the stores. They get their results about two weeks later via email, along with a VERY detailed description of what they need to do in case they didn’t meet our standards. Despite that, calls like this happen A LOT:

Me: Hello, this is quality management speaking, how may I help you?
Store Manager: Yeah, I just received your email with my results and apparently we didn’t meet the standards. What am I supposed to do now?
Me: *Giving advice on possible improvements*
Store Manager: No, I mean, what do I need to DO now?
Me: Oh, uh. Sir, you literally do what the email says. You follow through step 1 to 4.
Sore Manager: Oh, well, I didn’t read the whole thing.
Me: *facepalm*