Unfiltered Story #106934

I work in a call center for Unemployment Beneits. Many of the callers get verbally abusive. I take a call from someone who filed their claim in December but because we need information from some other states to make their claim vaid.
I noticed he has called a few times about his claim and supervisors wre involved. Still we were unable to validate his clam. I exlain to him the situation and that I am emailing my supervisor agan.

He says this is frustrating and asks if he gets angry and emotional will it speed anything up. I tell him no. He then said thank you and wished me a good weekend.