Unfiltered Story #106930
(This happens every time my mom schedules my next orthodontist appointment. I’m using quotation marks to show examples.)
Receptionist: We’re available on “March 3” from “8-2.”
Mom: Are you available at “4?”
Receptionist: No, ma’am, only from “8-2” on “March 3.”
Mom: What about “March 4?”
Receptionist: There are no appointments available that day, but we do have from “7am-8am” on “March 5.” The rest of the week is full.
Mom: What about “March 7?”
Receptionist: I’m sorry, ma’am but the only available times that week are on “March 3” or “March 5.”
(This happens literally every month. Eventually, we get to a time everyone agrees on, but it’s still pretty annoying, especially now that I’ve started reading Not Always Right and am more sympathizing with various types of employees.)
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.