Unfiltered Story #105933
(Customer service representative picks up and introduces himself)
Rep: “Hi, my name is [name]. How can I help you today?”
Me: *A little startled as my name is [name], too* “Actually, my name is [name]!”
*Awkward silence*
(A few minutes later)
Rep: “Let me just pull up your account info here… Oh, we have the same name!”
Me: *Facepalm*
(Note: this wasn’t simply a language barrier and the call went well otherwise!)
Question of the Week
Have you ever served a bad customer who got what they deserved?