Unfiltered Story #105187

| Unfiltered | February 9, 2018

I work in a 24/7 emergency response government agency. Our group of field workers has been issued new cell phones by management so that we can be reached any time of day. The same day that the program goes live, we begin getting a flood of calls, as predicted. However, I get the same phone call twice in a few hours…

CALLER: *An automated voicemail* This is your credit card company calling about a problem, please press 1 to speak with a card member representative…

ME: *Instantly knowing it’s a scam, I press 1 anyway*

CALL CENTER: *in thick accent* Hello, you’ve reached card member services, how may I assist you?

ME: You’ve called an emergency back line for *** County, please take this number off your calling list-

CALL CENTER: *in thick accent* SHUT UP! *hangs up*

An hour later, I receive another call with what appears to be the same number. I answer with the same automated message. Amused, I press 1 again.

CALL CENTER: *in local accent* Hello, you’ve reached card member services, how may I assist you?

ME: Again, you’ve reached an emergency backline for *** County, please take this number off your calling list.

CALL CENTER: *in local accent* BULLSHIT! *hangs up*

Day one of management’s new program is going well, as you can see.

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