Unfiltered Story #104376
(Lady comes in after having trouble with her card at the pump.)
Lady: Excuse me, I think there’s something wrong with your pump, it won’t take my card. Can I pre-pay?
Me: I’m sorry, I’m not allowed to pre-pay gas on a credit card. But if you want, you can leave the card here and I can turn the pump on for you.
Lady: Okay.
(She hands me the card. I notice that its a gas credit card for a different gas station.)
Me: Ma’am, I’m sorry but we don’t take these cards here. Do you-
Lady: But its a MasterCard.
Me: Yes, but it’s from [other company].
Lady: But its a MASTER. CARD. Everyone takes MasterCard!
Me: Yes, we accept MasterCard, but this card was issued by [other company]. This a [my company] station. It won’t work.
(She looks outside and STARES at our sign.)
Lady: Oh…. OH! Well no wonder!
(Takes back the first card and hands me one that’s from our company.)
Me: That’s better… (I turn on the pump for her.)
Lady: I just thought MasterCard meant you could use it anywhere!
Question of the Week
Have you ever served a bad customer who got what they deserved?