Unfiltered Story #104353

| Unfiltered | January 24, 2018

(Our school offers music lessons during the school year and camps over the summer.  I have to call a parent because she turned in a registration form for camp and left the parent contact information blank.)

Me: “Hello, I’m calling about <child’s> registration form for summer music camp.  It looks like the parent contact information was left blank.”

Parent: “He attended your camp last year.  You have our information.”

Me: “That may be true, ma’am, but we do ask that you fill it out each time to make sure the information is up to date.”

Parent: “He takes lessons there during the year, the information is in your system!”

Me: “Ma’am, if you don’t mind, I’m going to look in your account and verify that information with you.  Are you <mother’s name>?”

Parent: “Yes.”

Me: “Is your cell phone number still <number>?”

Parent: “No, I don’t have that number anymore, why don’t you have my new number?”

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