Unfiltered Story #103838

, , , | Unfiltered | January 17, 2018

(I work at a coffee shop/cafe/bakery and I am training a new employee on register. We also happen to sell bread we make in house daily. There are a lot of different types and daily specials which have a different cost than the regular $10 we charge. It is quite busy and the line is long. I am overhearing this exchange from the espresso machine.)

Customer: “Can I get a loaf of sourdough bread?”

(This happens to be a special loaf sold for $6, and my coworker doesn’t know that. She clicks “bread loaf- $10” and walks to the shelf where it is kept.)

Coworker: *when she gets back with bread in hand* “Okay, sir. That will be $10.88 with tax. Will you be paying with cash or card?”

Customer: “$10?! It’s supposed to be $6!” *my coworker realizes her mistake*

Coworker: “I’m sorry, sir; that is my fault. This bread is a special and costs less than the regular loaf. I will change that immediately.”

Customer: “This is supposed to be a professional business! If one thing says $6, it should be $6!”

Coworker: “I agree, sir, and I apologize for my mistake. I would be happy to get you a free coffee for any trouble.”

Customer: “I don’t want anything for free, but I certainly don’t want to be charged extra for something not even worth $6!”

(My coworker is clearly getting flustered although she is handling it very well. I stop the drink I am making and step in.)

Me: “Sir, what seems to be the problem?”

Customer: “I was buying this loaf and she tried to charge me extra! Then she refused to change it!”

Me: “Sir, from what I heard that was not the case. The loaf you ordered was a special and she was unaware, so she thought it was normal priced. When this was brought to her attention she apologized for her mistake and offered you a free coffee. We are very busy right now; please either buy the bread or leave.”

Customer: “I’ll buy the d*** bread but I sure as hell am not paying $10.88 for it!”

Coworker: “Sir, we aren’t asking you to. We are asking you to pay the regular price of $6.53 with tax.”

Customer: “Fine! Get me the f****** bread! And here’s your f****** money! That’s what you get for hiring a woman!”

(The customer grabs the bread and throws his money at us.)

Me: “That is very unusual, [Her Name]. I’m sorry about that. You handled it very well.”

Coworker: starts laughing really hard* “That guy was crazy! Oh my god, ok, I’m good.”

(The day continued nicely and now she is one of our best employees and one of my good friends. We joke about it to this day!)

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