Unfiltered Story #103650

, | Unfiltered | January 14, 2018

(A coworker and I are working consessions. I’m serving my customer on one till, and my coworker is standing at the till next to me, ready for the approaching customer, who walks very quickly towards the till, he is obviously in a hurry.)
Coworker: Hi, what can I do for you?
Customer: I want to collect my tickets.
(He has a membership card, which can be used to buy tickets online, which can then be picked up from the tills. We use the cards to search by name. Unfortunately, if you type in someone’s full name it often won’t find their booking, so we type in the surname and then look for their first name on the list of bookings. If someone has a common surname, this list can be very long, meaning you have to scroll down a lot, previous bookings are on the system as well. This process can sometimes take a few moments. My coworker takes the customer’s card and types in his surname. He begins to scroll down a lot, since the customer’s surname is common and his first name starts with an “R”, and is repeatedly tapping the down arrow.)
Customer: Are you taking the p***?
Coworker: I’m sorry? No?
Customer: You’re taking forever, you’re all f****** rubbish at your jobs, you’re taking the f****** p***!
(The customer is referring to the fact my coworker was tapping the screen repeatedly, which made the customer assume my coworker was taking longer on purpose, which he wasn’t. My coworker is not the kind of person to put on a fake smile and continue to be polite when someone shouts at him.)
Coworker: Okayyyy…
(My coworker prints the tickets and hands them to the customer.)
Customer: You’re all f****** rubbish at this place, and I know you were taking the p***!
Coworker: I wasn’t, but alright mate, thanks.
(The customer storms off, but rather than going towards the screens, he goes back out the front door and leaves, despite now having his tickets. On his way out he punches the wall, and then when he’s out of sight we hear him scream in frustration. My coworker and I are both a bit shocked, and my customer looks worried as well. I apologise to my customer, and he goes off to his movie. My coworker brings up the angry customers booking, since his name is not hard to remember, and we see he had missed the start of his film, hence why he was in a hurry and why he left even though he had his tickets. My coworker goes to check the wall for damage, and then radios the manager to inform them of the incident. A few moments later the angry customer came back in to watch his movie, although he is clearly embarrassed about his outburst and the fact he just left and then came back.)

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