Unfiltered Story #103636

, | Unfiltered | January 12, 2018

Me: “Physical Therapy, this is __________.”

Patient: “Hi, I’d like to schedule an appointment with ________. He knows me. I have Medicare and Out of State BCBS secondary.”

Me: “Wonderful, I’ll need your name, address, DOB, and Medicare number.”

*Patients gives requested information.*

Me: “Oh!! I forgot to ask for your BCBS member ID.”

Patient: “You can take a copy of the card when I come in for my appointment.”

Me: “Right. We will, but I also need the member ID to complete your chart.”

Patient. “I’m not giving that to you over the phone! That’s personal information”

Me: “Sir, I have your name, address, date of birth, AND your social security number. We’re beyond personal at this point. I need to verify your secondary benefit before your first appointment and in order to do that, I need your BCBS member ID number.”

Patient: “Then I guess we’re done here.”

Me: “Wonderful! Have a very merry Christmas.”


Some people’s kids, man. This guy then proceeded to call back over and over – possibly to give me a piece of his mind. I didn’t care. I was off the clock at that point and muted the phone.