Unfiltered Story #103597

, , | Unfiltered | January 8, 2018

(We have an Admin Clerk, since we are comprised of several departments. All business cards contain this number because the Admin Clerk knows if we are in the office or not. Today, I am filling in because she is out sick. This was my call. I am not an admin clerk by any means but thought I handled it well.)

Me: “Good Morning, [Department].”

Man: “I left a message for Mr. [X]. Is this also the office for Mr. [Y].”

Me: “Yes, sir. Please allow me to transfer you.”

Man: “I don’t want to talk to him. I want to talk to Mr. [X].”

Me: “I’m sorry about that, sir, I assumed you meant that Mr. [X] was not available and were hoping to speak with Mr. [Y]. Allow me to transfer you.”

Man: “Well why did he not answer the phone? This number is on his business card.”

Me: “This is the main reception and all business cards display this number as reception knows if employees are in that day.”

Man: “So if no one answers, that means Mr. [X] is not in.”

Me: “No, that means that everyone is busy helping customers either at the counter or on the other line.”

Man: “Well, what’s Mr. [X]’s number.”

Me: “I am not sure what his direct line is, you will have to ask him for it once I transfer you.”

Man: “You work there and don’t know his number?”

Me: “Sir, this is the number to reach him. I know his extension and can transfer you.”

Man: “Well this is the stupidest thing I have ever heard. Why can’t I call him on another number?”

Me: “Sir, I am going to transfer you to his phone and you can ask him for his direct line for the future.”

Man: “Well why wouldn’t you just do that in the first place?!”

Me: *transfers* …ugh.”

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