Unfiltered Story #102716

Me: “Thanks for calling [business name]. This is [My Name]. How may I help you today?”

Customer: “Hi, my laptop is frozen.”

Me: “Okay. Do you have a Mac or a PC?”

Customer: “I have a laptop.”

Me: “Okay, but what operating system do you have?”

Customer: “I don’t know.”

Me: “Do you have an apple on the back of your laptop?”

Customer: “It says Toshiba.”

Me: “Okay, you have a PC. Have tried restarting the computer?”

Customer: “No. It’s frozen.”

Me: “Try pushing the power button in the upper left hand corner of the keyboard.”

Customer: “No, that turns it on. You said to restart it.”

Me: “Yes, I did. The button can turn it off and on.”

Customer: “REALLY?!”