Unfiltered Story #102276
(I am working at my local greeting card store. We sell a lot of holiday merchandise. A customer comes in, clearly in a rush, grabbing a tiny display Christmas tree and putting it on the counter. He pays with a debit card and is almost out the door when the receipt finishes printing.)
Me: “Sir, you need to sign for this.”
Customer: *turns around* “What?”
Me: “Sorry, sir, but you need to sign this receipt.”
Customer: “But I paid with a debit card.”
Me: “I’m sorry, but it’s store policy that if you pay with anything other than cash, we have to have a signature.”
(At this point he comes back to the counter and scribbles his name.)
Customer: “This is honestly ridiculous. I shouldn’t have to sign for a debit card. You guys need to get with the 21st century.”
(And he all but throws his receipt at me before storming out. I share a look with my coworker who just shrugs.)
Coworker: “I thought you handled that well.”
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.