Unfiltered Story #102215
I had a particularly nasty co-worker, John, once. His MO was bitching until he got what he wanted; it usually worked. One day he was phoning customer service for something. It’s on speakerphone. He calls, complains, they won’t help him, and he demands to talk with a supervisor. They put him on hold. A little while later someone comes on, “I’m the supervisor, how may I help you?” John, YELLING, “I’ve been on hold for over an hour waiting for you &*@# to #%@.” Supervisor (in a perfectly calm voice): “Funny, my call timer shows you called six minutes ago.” John (defeated): “Well, it felt like hours…” Caught at his own game… A true happening.
Question of the Week
Tell us your story about a customer who couldn't understand the most simple concept.