Unfiltered Story #102108

(I work for a store where we don’t have to take crap from customers. We can refuse service whenever we feel uncomfortable. Unfortunately, I have worked in customer service for so long that I can’t quite bring myself to be as stern as my coworkers. Things like this happen all the time.)

Me: Alright, your total is [amount].

Customer: I would like to pay with a check.

Me: I’m very sorry, but we actually don’t take checks here.

Customer: *getting upset* Sweetie, you might not know how to do your job, but I have cashed checks here many times before. You DO take checks, and you WILL take mine.

Me: *smiling happily* I’m sorry for the inconvenience, ma’am. Your checks may have been taken in error previously, but my manager has assured me we can no longer accept them. The store next door cashes checks, if you would like to head over there real quick. I’ll hold the transaction for you.

Customer: WHY THE F*** WOULD I GO NEXT DOOR WHEN YOU COULD TAKE MY MONEY NOW? IF YOU WON’T DO YOUR DAMN JOB THEN I’M NEVER COMING BACK HERE. EXPECT TO LOSE YOUR JOB ONCE I REPORT YOU FOR NOT ACCEPTING LEGAL TENDER! *storms out*

Me: *calling after her* Sorry again ma’am, you have a nice day!

Manager: *after telling him what happened* Why didn’t you just tell her to f*** off?

Me: Honestly, I kind of zone out when customers are talking to me. I think I’ve formed a second personality from working retail so long.

(To this day I still cannot bring myself to scold a customer or kick them out.)