Me: “Thank you for calling ***. How may I direct your call?”

Customer: “Hi, I want to apply for your program.”

Me: “Okay. Actually, I noticed on the Caller ID that you‚Äôre calling from New York. Unfortunately, we are a Canadian company and our programs are only available to Canadian citizens. I’m assuming you’re not a Canadian citizen?”

Customer: “What do you mean?”

Me: “Well, are you Canadian?”

Customer: “I have my green card.”

Me: “No, sir, I’m talking about Canadian citizenship, not your green card.”

Customer: “I don’t understand what you’re telling me. What do you mean?”

Me: “Our programs are only available to Canadians, so you must be Canadian to apply.”

Customer: “What is this?”

Me: “What is what?”

Customer: “This Canadian thing. I don’t understand what you’re telling me. I have a green card!”

Me: “Canadian…as in, Canada the country.”

Customer: “What is this! I’ve never heard of that!”

Me: “I don’t even know what to tell you.”

Customer: “So, can I apply now or what?”