(An older gentleman calls our doctor’s office with questions about an upcoming test he is scheduled for. We talk at length about what is going to be done and why it was going to be done.)

Patient: “I’m sorry to have so many questions.”

Me: “Oh, that’s no problem. You can always call and ask for clarification when you need it.”

(I answer several more questions.)

Me: “Okay, Mr. [name]. I hope I have been able to help.”

Patient: “Thank you very much, Clara Fication! You’ve been very helpful.”