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    You’re Hot And Your Cold You’re Yes And You’re No

    Indiana, USA | Uncategorized

    (A woman comes through our drive-thru and orders an iced mocha. This happens after I hand her the drink.)

    Customer: “Um…is this an iced mocha?”

    Me: “Yes, it is.”

    (The customer purses her lips, stares at her drink, then hands it back to me.)

    Customer: “Well, this isn’t an iced mocha. It’s supposed to be hot.”

    Me: “Oh, so you wanted a regular hot mocha?”

    Customer: “No, I want a hot iced mocha.”

    Me: “Ok, so…you would like some ice in your hot mocha?”

    Customer: “No, I want a hot iced mocha!”

    Me: “Well, an iced mocha is usually cold and has ice in it…”

    (I trail off as the woman just stares at me as if I’m insane, so I try again to figure out what “iced” means.)

    Me: “Do you mean you’d like whipped cream on it?”

    Customer: *becoming irate* “No! I want a hot iced mocha! I always get a hot iced mocha! They make it for me all the time at the other [other coffee shop].”

    Me: “Okay, we’ll make that for you. ”

    (I close the window and ask my coworker to make a regular hot mocha and give it to the woman, while I dash to the back to laugh my head off. When I return, my coworker tells me that the woman is perfectly satisfied with her hot mocha. To this day, I’m still trying to figure out what she meant by “iced.”)