Your Mood Speaks Volumes
(A customer obviously having a bad day comes through my line. She throws her stuff down on the belt.)
Me: “Did you find everything—”
Customer: “JUST DO YOUR JOB!”
Me: “Yes, ma’am.”
(I give her the total, and she all but throws her money at me and rips her change out of my hand.)
Customer: “TOOK LONG ENOUGH!”
Me: “Have a nice day, ma’am!”
(The next day, the same customer comes through my line. I greet her and start putting her items through.)
Customer: “Look, I want to apologize for my behavior yesterday. I was having a bad day and had no right to treat you that way.”
Me: “That’s alright, ma—”
Customer: “NO! IT MOST CERTAINLY IS NOT ALRIGHT!”
Question of the Week
Have you ever served a bad customer who got what they deserved?